VTAssist

Virtual Technology Assistance 

LINKS

LINKS TO OTHER TOOLS

Helpful MS Word document for those who may be placed on call to assist users.

You may download and modify for your facility.

This is a link to another page dedicated to basic computer knowledge for those who may need it. Please see page for more.

Excellent video on history and future of computing. It is long but also entertaining.

Follow Mary as she goes from computer neophyte to computer Geek in her laboratory.

Excellent video  

Programming 101 with ‘Uncle Bob”

Podcasts

Summary

This excerpt from a technical support document focuses on the challenges of providing technical support to medical laboratory personnel. It highlights the need for clear and concise communication using layman's terms, especially given the busy and often stressful environment in hospital laboratories. The document emphasizes the importance of thorough training for lab staff, particularly LIS Administrators, to ensure they can troubleshoot basic issues independently. It also stresses the need for easily accessible documentation for laboratory instruments, including communication parameters, to avoid delays in resolving instrument malfunctions. The document concludes by addressing the potential issues caused by penetration testing, emphasizing the complexity of troubleshooting such problems due to their inherent stealth nature.

Summary

The provided audio explains how medical laboratory instruments interact with computer systems to process patient test results. The process involves the instrument receiving a barcoded sample, running the test, and then transmitting the results to a laboratory computer system. This interaction requires careful configuration of communication parameters and instrument interfaces to ensure accurate data transmission. The text emphasizes the importance of maintaining detailed documentation for each stage of the process to aid troubleshooting in case of errors.

VTAssist.com

This website makes use of cookies. Please see our privacy policy for details.

OK